Your Questions Answered.
All the information you need to get you taking photos again.
Repairs
Do your repairs include a warranty?
Yes. Our full service chargeable repairs carry a 6 month warranty.
My original retailer has stopped trading. Can I send my equipment to you for repair?
​​Yes. We can handle all Warranty and Chargeable repairs for Canon and Nikon. If your equipment is within its 1st year warranty, we will require your proof of purchase to proceed with the repair.
Can you repair my equipment under the manufacturer's 12 month warranty?
Yes, we can repair both Canon and Nikon equipment that is within their 12 month warranty guidelines. However Non EU imported equipment may not be covered.
When will I know my equipment is ready for return/collection?
Repair updates are available by sending an email to admin@hlehmann.co.uk When requesting updates please be sure to quote both our reference number and your post code. When completed a member of our team will contact you.
General Tips
My Camera is showing an Error 99 message. What does this mean?
Unfortunately, a camera showing Error 99, usually requires expert attention. We recommend you have both your body and lenses checked, as Error 99 can relate to faulty shutters or iris' etc.
I am getting some black spots on my images. Why?
Unfortunately Digital SLR cameras do require a regular clean of their CMOS filter. The black marks are actually dust that has landed on the filters surface, which under certain conditions will show on the images.
Payment & Shipping
Do you have an onlne payment facility?
​We can currently offer payments through Paypal or by supplying card details over the telephone on (01782) 413611
What do I need to send?
​We only require the equipment that is related to the fault. (ie. Battery, Charger, Memory Card). Also if you are claiming a Warranty repair, we require your proof of purchase.
How should I send my equipment to you?
You can deliver it in person to our shop during opening hours (see home page). If you wish to post your equipment to us, we recommend using Royal Mail Special Delivery, or your preferred courier service. Under some circumstances, we may offer to collect or deliver using or own fleet of vehicles.
Do you charge for estimates?
We make no charge for any estimate. We do however make a charge for return of refused items to cover our postage and packing costs.